Privacy Policy

Intuitive Surgical is committed to safeguarding your privacy online. We understand the importance of privacy to our customers and visitors to our web site.We collect and store information so that we can efficiently provide the products and services demanded by our customers. This Privacy Policy describes how we handle the personal information that you provide to us.

Please be sure to read this Privacy Policy before using or submitting information to us. This Privacy Policy is subject to change from time to time, so please check back periodically. Your use of this web site is subject not only to this Privacy Policy, but also to this site's Disclaimer. By accessing and using this web site or any of our other web sites through this web site, and by providing us with your information, you agree to be bound by this Privacy Policy.

Your Information

Intuitive Surgical provides you with the opportunity to contact us about questions you may have about our products and/or procedures. As part of that process, Intuitive Surgical collects personally identifying information, such as customer names, street or e-mail addresses, phone numbers, or any other information which, when used by itself or with other data, might identify a customer or visitor to our web site individually. To protect your safety, you should not provide Intuitive Surgical with any personal information that is not specifically requested, such as your personal medical history. We will use the information you provide to respond to any direct question you ask, and we may also use this information to offer you the opportunity to receive notices regarding Intuitive Surgical products or services and to further personalize your experience on our site. Personal identifying information is used only for our legitimate business interests, including complying with applicable laws and regulations. We may share your personal information with our affiliates, business partners, and other limited and carefully screened third parties. We may also provide aggregate statistics about our customers, sales, online traffic patterns and related information to reputable third parties, but these statistics will not include any personally identifying or medical information.

Cookies

As part of offering and improving our services, we may use "cookies" to store and sometimes track information about our online customers and users. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Cookies can make use of the web easier by saving status and preferences about a web site. Some parts of our web site where you are prompted to log-in or that are customizable may require that you accept cookies. Cookies by themselves cannot be used to find out the identity of any user. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent.

Third-Party Web Beacons

We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Disclosure

By giving Intuitive Surgical your personal identifying information, you grant Intuitive Surgical, and its affiliates and subsidiaries the right to use this information for reasonable business purposes and in manner consistent with the policies of Intuitive Surgical and applicable state and federal laws. Information provided to Intuitive Surgical by you is not subject to the privacy rule promulgated under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) but may be subject to the requirements of privacy laws or regulations adopted by your state of residence. We do not sell, rent or disclose your personal identifying information or medical information to any third party, except as described in this Privacy and Security Policy. We may contract with reputable vendors to assist us in processing information or delivering the items that our customers order. These vendors are restricted from using or selling the information for any purpose, other than helping us to provide the products and services. Finally, if disclosure of any information is required by law or by an appropriate government authority, we will comply accordingly.

Children

We understand the need to protect children's privacy online (we define "children" as minors younger than 13). We do not knowingly collect or use any personal information from children. We do not knowingly allow children to register with us, order our products, communicate with us, or to use any of our online services.

Your Control

You may, at any time, remove your personal identifying information from our current customer database. If you have submitted personal identifying information to Intuitive Surgical, and you wish to have it removed from our records, please e-mail us at webmaster@intusurg.com.

Your Use

By using this web site, you agree not to disrupt or intercept our electronic information posted on this web site or on any of our servers. You also agree not to attempt to circumvent any security features of our web site, and to abide by all applicable, local, state, federal and international laws.

Serious complications may occur in any surgery, including da Vinci® Surgery, up to and including death. Examples of serious or life-threatening complications, which may require prolonged and/or unexpected hospitalization and/or reoperation, include but are not limited to, one or more of the following: injury to tissues/organs, bleeding, infection and internal scarring that can cause long-lasting dysfunction/pain. Risks of surgery also include the potential for equipment failure and/or human error. Individual surgical results may vary.

Risks specific to minimally invasive surgery, including da Vinci Surgery, include but are not limited to, one or more of the following: temporary pain/nerve injury associated with positioning; temporary pain/discomfort from the use of air or gas in the procedure; a longer operation and time under anesthesia and conversion to another surgical technique. If your doctor needs to convert the surgery to another surgical technique, this could result in a longer operative time, additional time under anesthesia, additional or larger incisions and/or increased complications.

Patients who are not candidates for non-robotic minimally invasive surgery are also not candidates for da Vinci® Surgery. Patients should talk to their doctor to decide if da Vinci Surgery is right for them. Patients and doctors should review all available information on non-surgical and surgical options in order to make an informed decision. For Important Safety Information, including surgical risks, indications, and considerations and contraindications for use, please also refer to www.davincisurgery.com/safety and www.intuitivesurgical.com/safety. Unless otherwise noted, all people depicted are models.

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